How Alan Refrigeration Services collects, uses and protects your personal data under Singapore's Personal Data Protection Act (PDPA).
We collect only what you give us or what running this website requires: your name, company, phone or WhatsApp number, email and enquiry details when you contact us or ask for a quote; and basic technical data (such as browser type) needed to serve the site.
To answer your enquiry and prepare quotes; to arrange delivery, installation or servicing; and to keep records the law requires. We do not send marketing unless you have agreed to receive it.
By submitting your data you consent to its collection, use and disclosure for the purposes above. You may withdraw consent at any time by contacting our Data Protection Officer below; we will stop using your data and explain any consequences (for example, that we can no longer process your order).
We do not sell your personal data. We share it only with service providers who help us run the website and the business (hosting, messaging), with delivery and installation partners for your order, and where the law requires.
Some service providers may store data on servers outside Singapore. Where that happens we take reasonable steps to ensure protection comparable to the PDPA.
This website uses cookies needed to function, including remembering your quote list on your own device. You can control or delete cookies in your browser.
We use reasonable security arrangements — access controls, encrypted connections (HTTPS) and updated systems — to protect the personal data we hold. No method is perfectly secure, but we take this seriously.
We keep personal data only as long as the purposes above require, or the law requires. As a rule, enquiry and quote records are kept up to 24 months after the last contact, then deleted or anonymised.
You may ask us to confirm whether we hold your personal data, request a copy, and correct anything inaccurate or out of date. We respond as soon as reasonably possible.
If a data breach occurs that is likely to cause significant harm or meets the PDPA's notification thresholds, we will notify the Personal Data Protection Commission and affected individuals as required.
This website may link to sites we do not control. This policy does not apply to them.
For questions, consent withdrawal, or access and correction requests: Data Protection Officer, Alan Refrigeration Services — WhatsApp +65 9653 6448 or the enquiry form on our contact page.
We may update this policy from time to time. The latest version will always be on this page. This policy takes effect when this website launches.